Transporters digitize the collection of CMR documents and the monitoring of deliveries to drivers

In summary

40 hours saved each month by carrier

1100% return on investment after one month

Carriers must collect CMR documents and delivery status from their drivers on a daily basis. Providing transparency to their clients is complex. The order assignments have been shared with the drivers and the CMR documents are collected manually a few days after delivery. The reports were complicated to follow; losses were frequent and no transparency for clients.

Reports that are easy to find, consult and analyze

context

Carriers manage the transportations of several customers at the same time. They must therefore manage CMR documents, delivery status and provide transparency to their customers. Which is not a simple task! The order assignments have been shared with the drivers and the CMR documents are collected manually a few days after delivery. The reports were complicated to follow; losses were frequent and offering no transparency to clients.

Solution

In less than 3 hours, Plugnotes enabled carriers to automate this process by configuring digital forms. They can now instantly pass order details to drivers (free users), instantly collect CMR documents, and share reports with their customers.

Impact

With Plugnotes, carriers offer their customers a transparent service since customers can track deliveries in real time. In addition, the use of Plugnotes optimizes their internal governance since its teams can consult CMR information and documents at any time, draw up reports, etc.

In images, in pictures

"Plugnotes allows information to be exchanged efficiently with our customers for optimal service. From CMR to delivery status, everything is instantly searchable."

Carrier

CEO

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